Different indicators of areas of emotional and intellectual strength paint a fuller picture of what someone is capable of.
Intelligence quotient (IQ) has traditionally been considered a key indicator of potential, but it is no longer the sole indicator of personal and professional success. This is because social quotient (SQ) and cultural quotient (CQ) are emerging as additional key factors being considered when hiring and promoting candidates.
Modern understanding recognises the crucial roles the various intelligences play in determining how effectively one navigates their educational and career journey. IQ has long been the benchmark for assessing cognitive abilities such as logical reasoning, problem-solving and analytical skills. EQ, or emotional intelligence, measures one’s ability to understand and manage their emotions and those of others. High AQ (adaptability quotient) is associated with qualities such as resilience, flexibility and a proactive approach to problem-solving.
Culture chameleon
SQ refers to the ability to navigate social interactions and build strong relationships. It involves empathy, effective communication and the ability to influence and inspire others. CQ is the capability to relate and work effectively across cultures – locally and internationally – and the interplay is what truly sets top performers apart.
A manager with high IQ and EQ can devise strategic solutions and motivate their team. However, without SQ, they might struggle to build trust and rapport and without CQ, they could face challenges in a multicultural team. Professionals who excel in SQ and CQ are better equipped to handle the complexities of the workplace, as they are more adept at managing or working within diverse cultural contexts.
CQ involves understanding, respecting and adapting to cultural differences to work effectively across diverse cultural contexts. It evaluates an individual’s capability to function effectively in culturally diverse settings.
High CQ allows individuals to effectively communicate and interact with individuals from different cultural backgrounds, listen to and understand various perspectives, as well as adjust their behaviour and strategies to fit different cultural contexts and expectations authentically and without compromising their own values.
SQ speaks to understanding and managing social interactions and relationships, stressing the ability to understand social contexts and engage effectively with others. It measures an individual’s ability to navigate social environments, build and maintain relationships, and understand social norms and dynamics. A high score in this area is correlated with social awareness – the ability to understand and interpret social cues and dynamics within different groups or environments. Its value arises from the ability to build and maintain healthy and productive relationships through effective communication and conflict resolution.
Text | Talita van Wyk
Photography | Kenishirotie
Talita van Wyk is Head of Programme at The Independent Institute of Education. For more information, go to ie.ac.za.
